If you receive an error message such as:
"SmarterStats could not reach the SmarterStats Service that processes your logs. Please contact your administrator for assistance."
when trying to access your website's statistics, please be aware that you may not be able to see any statistics for the first 24-48 hours after enabling them, as the information needs to be processed.
Please note: You do not need to contact support regarding this matter as this is a standard part of the product set up.
If you recieve an error message such as:
"Import Error: 17/04/2009 05:11 - Could not find a part of the path "D:\SmarterLogs\WebLogs\16825""
When trying to access your website's statistics, this means that no one has visited your website since you purchased your hosting package. As soon as you receive a hit on your website, this error will disappear and you will be able to view the statistics for your hosting package.